Optional Add-On

Shipping Protection

Shipping Protection is an optional checkout add-on that helps provide peace of mind for eligible deliveries. When selected, your order may qualify for a review if a package is lost or damaged in transit.

Protection is offered through Captain Insure for 2.5% of your order value.

Last Updated: November 20, 2025 • Coverage determinations are made case-by-case.

Shipping & Delivery Refunds & Returns Terms of Service
Covered

What may qualify

  • Marked “Delivered” but not received (after review period)
  • No tracking updates for an extended time after shipment
  • Damage during transit (leaks or breakage)
  • Missing items due to package damage
Not Covered

Exclusions

  • Incorrect or incomplete address information
  • Carrier delays beyond our control
  • Packages left unattended at customer request
  • Return-to-sender or redelivery fees
  • Items not in resaleable condition