Shipping Protection

Shipping Protection

Last Updated: July 15, 2026

Shipping Protection is an optional add-on you can select at checkout for 5% of your order value. When added, eligible orders that are lost or damaged in transit may qualify for a refund, replacement, or credit — reviewed on a case-by-case basis, without waiting for the carrier’s standard claims timeline.

Captain Insure is an in-house delivery protection program offered by Liquor Store Near Me. It is not third-party insurance. Where applicable, eligible claims are coordinated with the licensed California ABC retailer, Vista Wine & Spirits (10223 Prospect Ave, Suite A, Santee, CA 92071), and handled in accordance with our Refund & Return Policy and applicable law.

Covered

What may qualify

When Shipping Protection is added, the following situations may be eligible for review:

  • Marked “Delivered” but not received — please allow up to 7 business days first, as carriers sometimes scan early, redeliver, or leave parcels with a neighbor or in a secure location.
  • No tracking updates for 2 weeks after the ship date — the parcel may be reviewed as lost. Known carrier backlogs are treated as delays rather than losses.
  • Damage in transit — breakage or leaks that occur during shipping.
  • Missing items due to box or packaging damage in transit.

Reported issues are reviewed on a case-by-case basis. Eligibility and outcomes are not guaranteed and, where appropriate, may be coordinated with the licensed retailer.

Not Covered

Exclusions

  • Incorrect or incomplete address information provided at checkout
  • Carrier delays that are beyond our control
  • Return-to-sender or redelivery fees (may be deducted from any eligible refund)
  • Items not in resaleable condition — damaged label, broken seal, opened, or consumed
  • Parcels left outside at your request to the carrier, which may void claim rights under the carrier’s terms
  • Deliveries confirmed by GPS or photo evidence at your address, a neighbor, or a secure location
Claims

How to file a claim

If your protected order is lost or damaged, please email support@liquorstorenearme.com and include:

  • Name — as it appears on the order
  • Claim ID — use the format “CLAIM for order #12345”
  • Description of the issue, with clear photos of the item(s) and packaging

Our team typically responds within 1–2 business days.

If a lost parcel is later located, we may continue tracking it and ask that you return it to us at our expense. Please wait until the applicable review period has passed before filing.

If You Don’t Add Protection

Unprotected parcels

If Shipping Protection is not added at checkout, lost or delayed parcels follow the carrier’s standard claims process to locate the parcel or declare it lost. This can take 6–8 weeks and is subject to the carrier’s discretion.

Parcels shown as delivered by GPS or photo evidence — at your property, with a neighbor, or in a secure location — are generally considered fulfilled and may not be eligible for a refund or replacement.

Questions?

Contact support

For help with Shipping Protection or to report an issue, please contact:

Liquor Store Near Me
support@liquorstorenearme.com

If your order is fulfilled by a licensed retailer, your request may be reviewed and handled by the retailer. Licensed retailer contact: Vista Wine & Spirits, 10223 Prospect Ave, Suite A, Santee, CA 92071.