Help Center
Support hub
Everything you need for order tracking, shipping, delivery verification, returns, and compliance — in one place.
Support Hours: Monday–Friday, 7:00 AM–5:00 PM PST • Last Updated: January 7, 2026
Alcohol order fulfillment and customer service are operated by a licensed California ABC retailer,
Vista Wine & Spirits (10223 Prospect Ave Suite A, Santee, CA 92071). Where applicable, the retailer is the seller of record,
and title transfers at the retailer’s licensed premises prior to shipment.
Quick Links
Most requested
Tracking
Find your order fast
Tracking is emailed after shipment. Updates can take up to 48 hours to show movement after label creation.
Delivery
Signature required
All alcohol deliveries require a 21+ adult signature and valid photo ID. Packages can’t be left unattended.
Issues
Damaged or incorrect
Email within 48 hours of delivery with photos of the item and the outer box so we can review and help.
Track Order
Track your order
The shipping confirmation email is usually the fastest way to find tracking.
After a label is created, tracking may take up to 48 hours to show movement.
Tip
Check inbox + spam
Search for “shipped”, “tracking”, or our store name.
Tip
Wait for first scan
Some carriers won’t show updates until the first facility scan.
Tip
Include your order #
If you email support, include your order number for fastest help.
Can’t find it? Email support@liquorstorenearme.com with your order number + shipping ZIP.
Shipping
Processing & shipping
Processing happens before your package is handed to the carrier. Shipping begins once the carrier has your package and scans it into their network.
How long does processing take?
Orders placed Monday–Friday are typically processed within 72 hours (excluding weekends and holidays).
Processing may take longer during peak periods, inventory checks, or weather/carrier disruptions.
When will tracking update?
After label creation, tracking may take up to 48 hours to show movement. Some carriers won’t show updates until the first facility scan.
Can you change my shipping address?
If you made an error, email support as soon as possible. Once processing begins, changes may not be possible.
Delivery
Delivery verification
Alcohol deliveries require age verification. Carriers cannot leave alcohol packages unattended.
Do you require an adult signature?
Yes. Alcohol shipments require a 21+ adult signature and a valid government-issued photo ID at delivery.
Packages cannot be left unattended.
Can alcohol be left at my door?
No. Carriers are not permitted to leave alcohol shipments unattended or release without age verification.
What happens if delivery attempts fail?
If the carrier can’t complete delivery (for example, no 21+ recipient available), the shipment may be returned to sender.
Returned shipments may be subject to fees. See
Refunds & Returns.
Returns
Returns, refunds & cancellations
Alcohol purchases are regulated and return rules can be strict. For the official language, use the policy link below.
Do you accept returns?
Due to alcohol regulations,
sales are generally final unless otherwise required by law.
Returned shipments (for example, failed delivery attempts) may be eligible for a refund subject to fees and non-refundable shipping.
See
Refunds & Returns for details.
Can I cancel or change my order?
Once an order is placed and processing begins, it may not be possible to cancel or modify.
Contact support as soon as possible and we’ll review what we can do.
What if an item is out of stock or restricted?
If an item becomes unavailable or cannot ship to your location, we may remove it from the order, substitute where permitted, or cancel the order.
We’ll contact you if action is needed.
Compliance
21+ alcohol compliance & restrictions
Shipping eligibility depends on destination and product. Some items cannot ship to certain states or ZIP codes.
Can you ship to my state?
Alcohol shipping laws vary by state and sometimes by ZIP code. Some products or locations may be restricted.
Orders may be modified or cancelled to comply with applicable law.
Why do you need ID at delivery?
Carriers require ID verification to confirm the recipient is 21+. This is standard for alcohol deliveries.
Who fulfills my order?
Liquor Store Near Me operates as a marketing and technology platform connecting customers with licensed third-party alcohol retailers.
Alcohol order fulfillment and customer service are operated by a licensed California ABC retailer,
Vista Wine & Spirits (10223 Prospect Ave Suite A, Santee, CA 92071). Where applicable, the licensed retailer is the seller of record,
and title transfers at the retailer’s licensed premises prior to shipment, in accordance with applicable law.
Problems
Problems with an order
Pick the closest issue below. Email support and include your order number for fastest help.
Damaged
Item arrived damaged
Email within 48 hours with your order # and clear photos of the item(s) and outer box.
Missing
Missing item
Send your order # and a quick description of what’s missing. We review issues case-by-case.
Delivery
Delivery failed / returned
If delivery attempts fail, shipments may be returned. Refunds may be subject to fees.
Policies
Official policies
For the complete, official language, use the links below.
Not sure what applies? Email support@liquorstorenearme.com with your order number and we’ll point you to the right place.
FAQs
Common questions
Where is my tracking link?
You’ll receive a shipping notification email with tracking once your order ships. Tracking can take up to
48 hours to show movement after label creation.
You can also use our
Track Order page. If you need help, email
support@liquorstorenearme.com with your order number.
How long does shipping take?
Transit times vary by carrier and destination. Weather and carrier delays can impact delivery windows.
Can alcohol be left at my door?
No. Alcohol deliveries require a 21+ adult signature and cannot be left unattended.
Do you accept returns?
Due to alcohol regulations,
sales are generally final unless otherwise required by law.
Returned shipments may be eligible for a refund subject to fees. See
Refunds & Returns.
Can you ship to my state?
Alcohol shipping laws vary by state and sometimes by ZIP code. Some products or locations may be restricted.
Orders may be modified or cancelled to comply with applicable law.
Who fulfills my order?
Liquor Store Near Me operates as a marketing and technology platform connecting customers with licensed third-party alcohol retailers.
Alcohol order fulfillment and customer service are operated by a licensed California ABC retailer,
Vista Wine & Spirits (10223 Prospect Ave Suite A, Santee, CA 92071). Where applicable, the licensed retailer is the seller of record,
and title transfers at the retailer’s licensed premises prior to shipment, in accordance with applicable law.
Didn’t find what you need? Email support@liquorstorenearme.com and include your order number for faster help.
