Fastest resolution

Include these details

  • Order number (or the email used at checkout)
  • Delivery address city/state (for restriction checks)
  • A short description of the issue
  • Photos of packaging/items if damaged
Before you submit

Quick notes

  • Tracking can take up to 48 hours to show movement after label creation
  • Adult signature (21+) and valid photo ID are required for delivery
  • We can’t ship to PO Boxes or APO/FPO addresses